The shipping costs are variable, even inside the EU, depending on the country the goods are sent to.

The delivery shall be made at the address specified by the purchaser upon payment, be it the customer’s residence, domicile, workplace or private address.

The purchased items shall be delivered through a courier service or, if made necessary by the destination, through the Express Mail Service (EMS) by Poste Italiane or similar services.

As regards non-EU or DDU (Delivery Duty Unpaid) countries, which are not subject to the payment of VAT on the purchase price, local, import and customs clearance taxes shall be charged to the customer.

For any shipping-related issue we can be contacted using the email address that can be found in the Contacts section of the website.

The orders shall be processed and shipped only on weekdays, excluding national, bank and religious holidays.

Once the payment has been approved, the item shall be packaged and shipped within 72 hours.

Marketing 360 srl shall not be liable for unforeseeable delays or courier-related issues.

Upon delivery of the package by the courier, the customer must verify that the package is intact, undamaged and untampered with.

Any damage to the package and/or the item must be immediately disputed, writing on the courier’s delivery note that the package is accepted subject to checking.

Indeed, once the delivery note has been signed, the customer shall no longer be able to contest the exterior features of the delivered item.

If the delivery cannot be made because the receiver is absent or because the address information is incomplete and/or wrong, the stoppage fees shall be charged to the customer.

If the courier finds no one at the specified address when delivering the package, he shall leave a notification with a phone number, that the customer can call in order to schedule a redelivery or a pick-up at the courier’s premises.

Unless the parties agree otherwise, Marketing 360 srl undertakes to have the ordered items delivered within thirty days, starting from the day after the order was submitted to the supplier by the customer.

After such period of time and in case the order is not fulfilled due to the temporary or permanent unavailability of the requested product or service, Marketing 360 srl shall reimburse the amounts already paid for the supply.

Unless accepted by the customer before or upon signing the contract, Tom Caruso shall not offer a different supply from the one agreed upon, even if characterized by equivalent or higher value and quality.

The invoices must be expressly requested by sending an email to or in the “other notes” in the checkout form, providing all the information necessary in order to issue it. The only document attached to the delivered package is the delivery note, which has no fiscal value.

The invoicing request must be made simultaneously with the electronic purchase; no invoice modification shall be possible after the invoice has been issued.