Pursuant to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights”, the customer (if s/he qualifies as a “consumer”) has the right to withdraw from the contract and to return the ordered items, without penalties and without having to provide a reason, within 14 (fourteen) working days from the reception of said items.
The customer may exercise the right of withdrawal, on pain of forfeiture, by sending a registered letter with return receipt to Marketing 360 ° s.r.l. – Via Canaletto , 61 –
60019 Senigallia AN ITALY, within 10 (ten) working days from the reception of the items. The above mentioned communication may also be sent, within the same time-frame, by email or fax, provided it is confirmed by means of a registered letter with return receipt within 48 (forty-eight) hours from the moment it is sent.
The shipping costs related to the return of the item shall be charged to the customer, in compliance with the provisions of the law.
Marketing 360 srl shall not be liable in any way whatsoever for damages to or the theft/loss of the items returned through uninsured shipping.
Once the presence of all the requirements for the right of withdrawal is ascertained, Marketing 360 srl shall reimburse the customer’s expenditure through wire transfer within 30 days from the reception of the returned item.
It shall be the customer’s responsibility to provide the banking details to be used for the wire transfer (IBAN number and beneficiary’s information).
For the withdrawal to be accepted, the product packages must be returned intact and the items must not have been tampered with or worn. If that is not the case, the conditions to exercise the right of withdrawal shall not be met and the customer shall be returned the tampered items.
If the delivered items do not match the order, the customer must notify it by sending an email to info@outridebrand.com within 7 (seven) days from the day of reception of the items.
In the email, the customer must specify whether s/he wants the items to be replaced or the purchase to be refunded.
The items can only be replaced with a size variation of the same model and colour.
Marketing 360 srl shall contact the courier and the latter, taking into account the customer’s availability, shall withdraw the items, bearing the related expenses.
Marketing 360 srl reserves the faculty to verify the non-conformity claimed by the customer and, if confirmed, shall ship the replacement items, if available for prompt delivery, or refund the customer.